Customer Service Representative

5 days ago

Ghansoli Navi Mumbai Maharashtra, India Lumina Voice pvt ltd Full time

Call Center Agent Job Responsibilities:
Inbound Calls: - Answer incoming customer calls promptly and professionally. - Provide accurate information and assistance to customers. Customer Assistance: - Address customer inquiries, concerns, and issues in a courteous and efficient manner. - Resolve problems and escalate complex issues to the appropriate team. Data Entry: - Accurately enter and update customer information in the system during and after each call. - Product/Service Knowledge: - Maintain a thorough understanding of the products or services being offered. - Stay informed about updates, promotions, and changes. Communication Skills: - Clearly and effectively communicate information to customers. - Follow communication scripts when applicable. Multitasking: - Handle multiple tasks simultaneously, such as listening to customer inquiries while entering data. Quality Assurance: - Adhere to established call center protocols and quality standards. - Participate in training sessions to improve skills and knowledge.

Pay: ₹20,542.77 - ₹33,430.50 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Monday to Friday

Supplemental Pay:

- Overtime pay
- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)
- Hindi (preferred)

Work Location: In person

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