Telecalling

_ **Working Days: Monday to Saturday (08:30 AM to 05:30 PM, 8 hours 30 min/day)**_
- **Lunch time: 01:00 PM to 01:30 PM (half hours/day)**_

**Customer Service / Sales Support Responsibilities**

**Key Responsibilities**
- **Daily Outbound Calls**:

- **Make a minimum of [e.g., 50-100] calls per day to technicians, dealers, or customers.**:

- **Follow the call target assigned by the reporting manager.**:

- **Order & Inquiry Handling**:

- **Take orders from dealers or customers over the phone.**:

- **Log all order details accurately and forward them to the relevant department (Sales, Dispatch, etc.).**:

- **Product Feedback Collection**:

- **Call technicians/customers to gather feedback on JASTRA products.**:

- **Record genuine responses and share summaries with the accounts or quality team.**:

- **Promotion of Schemes & Incentives**:

- **Share details of ongoing dealer/technician schemes during calls.**:

- **Motivate technicians to promote or buy JASTRA products.**:

- **Follow-Up Calls**:

- **Remind dealers about pending payments or deliveries.**:

- **Follow up on earlier conversations, service issues, or promised responses.**:

- **Maintain Call Records**:

- **Enter every call detail (date, time, person spoken to, discussion summary) in the Daily Calling Sheet or CRM.**:

- **Mark follow-up dates if applicable.**:

- **Lead Generation & Transfer**:

- **Identify and note any new potential customers or dealer leads.**:

- **Pass qualified leads to the sales team for conversion.**:

- **Customer Support & Complaint Handling**:

- **Listen to customer issues and provide first-level support.**:

- **Escalate unresolved complaints to the appropriate department.**

**Working Rules**
- **Minimum Call Requirement**:

- **Minimum 50-100 effective calls per day must be completed.**:

- **Calls should be tracked in a shared sheet or CRM.**:

- **Professionalism**:

- **Maintain polite, respectful, and clear communication on every call.**:

- **No personal or unrelated discussions during working hours.**:

- **Accuracy in Reporting**:

- **Call records must be updated daily before end of shift.**:

- **Any issues or irregularities must be reported to the supervisor immediately.**:

- **Confidentiality**:

- **Do not share internal data, prices, or customer contact details with anyone outside the company.**:

- **Phone & Headset Usage**:

- **Company devices (if provided) must be used only for official communication.**:

- **Personal calls during work hours should be limited and only during breaks.**:

- **Performance Review**:

- **Monthly performance will be reviewed based on**:

- **Number of calls made**:

- **Quality of communication**:

- **Accuracy of reporting**:

- **Feedback from customers/dealers**

Ø **Toll-Free Line Handling**
- Answering general customer queries.
- Redirecting calls to appropriate departments.

Ø **New Leads** _(if part of toll-free or order calls)_
- Capturing potential customer interest.
- Passing leads to the sales or marketing team.
- Maintaining records of communication.

Ø **Daily Technician Calling - Objective**
- Collect product feedback from field technicians.
- Promote current schemes, discounts, or offers.
- Motivate technicians to suggest/push **JASTRA** products to customers.
- Build relationships and loyalty.

**Notice Period**

In the event of resignation, a 15-day notice is mandatory. Failure to serve the notice period will result in forfeiture of any pending incentives and salary.

**Leave Policy**
- **Paid Leave: One paid leave per month (can be carried forward).**_
- **Excess Leave: More than 3 leaves (including paid leave) in a month will result in salary being calculated**_
- only for actual working days._
- **Weather Absences: Days missed/late (more than 30min) due to weather conditions will be marked as**_
- absent/half day._
- **Festival Holidays**:_
- 1 day for Raksha Bandhan_
- 1 day for Holi_
- 2 days for Diwali._

**Incentives & Growth Opportunities**

New Dealer Incentive:

- ₹1,000/- will be awarded if a new dealer created by you completes sales of ₹3,00,000/-.

(One-time incentive per dealer)

We look forward to your valuable contribution and wish you success in your role.

Warm regards,

Authorized Signatory

**JASTRA PRODUCTS**

**Job Type**: फ़ुल-टाइम

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person