Front Desk Receptionist

**Customer Service Skills**: A resort front desk receptionist should have exceptional customer service skills to provide a warm and welcoming experience for guests. This includes a friendly and professional demeanor, active listening, and the ability to handle guest inquiries and concerns effectively.

**Communication Skills**: Clear and effective communication is essential for a front desk receptionist. They should be able to convey information to guests, as well as coordinate with various departments within the resort. Strong verbal and written communication skills are a must.

**Organizational Abilities**: Managing check-ins, check-outs, reservations, and guest requests requires strong organizational skills. The ability to multitask, prioritize tasks, and maintain accurate records is crucial for smooth operations at the front desk.

**Attention to Detail**: Ensuring accurate guest information, room assignments, and billing details is vital. A keen eye for detail helps prevent errors and enhances the guest experience.

**Problem-Solving Skills**: Guests may present a variety of issues and concerns. A capable front desk receptionist should be able to handle problems calmly, find solutions, and escalate issues when necessary.

**Computer Proficiency**: Proficiency in using reservation and property management systems is essential for managing bookings, room assignments, and guest profiles. Basic knowledge of office software (such as Microsoft Office) is also valuable.

**Professional Appearance**: A well-groomed and appropriately dressed appearance contributes to the resort's image and guest satisfaction.

**Patience and Empathy**: Dealing with diverse guest personalities and situations requires patience and empathy. A receptionist should be able to understand and address guests' needs in a compassionate manner.

**Conflict Resolution**: Sometimes, conflicts may arise. A skilled receptionist can handle difficult situations diplomatically and find resolutions that leave both guests and the resort satisfied.

**Flexibility**: The hospitality industry often involves irregular hours, including weekends and holidays. A front desk receptionist should be flexible in their availability to accommodate the needs of the resort and its guests.

**Language Proficiency**: proficiency in English, Tamil and Hindi

**Salary**: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Day shift
- Night shift
- Rotational shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Experience**:

- total work: 1 year (required)

Ability to Commute:

- sellore, karaikal, Puducherry (required)

Ability to Relocate:

- sellore, karaikal, Puducherry: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91 9677945806