Tele Sales Officer

2 weeks ago

Gurugram Haryana, India NuTaste Food and drink Labs pvt ltd Full time

**Roles and responsibilities**:
**Order Refill Coordination**:

- Proactively reach out to clients to place refill orders for NuTaste products.
- Ensure timely processing of recurring orders to avoid supply gaps.

**Customer Relationship Management**:

- Act as the primary point of contact for customers, ensuring seamless communication and support.
- Build trust with clients to obtain crucial business information, such as festival orders and bulk purchasing plans.

**Client Support**:

- Assist clients with product-related queries, order tracking, and delivery status.
- Address and resolve any concerns or issues clients may have, escalate issues to the concerned department, if required.
- Collect consumer feedback on product performance, quality, and satisfaction.

**Upselling/Cross-selling**:

- Introduce and pitch new products to clients, emphasizing their unique features and benefits.
- Identify client needs and suggest tailored/standard solutions from NuTaste's product range.

**Qualifications and Experience**
- Languages: Fluent in both Hindi and English (written and spoken).
- Experience: 1-3 years in a call center, customer service, or client support role, preferably within the food tech or FMCG industry.
- Communication: Excellent verbal and interpersonal communication skills.
- Sales Oriented: Ability to promote products, upsell, and identify sales opportunities.
- Customer-Centric: Strong focus on customer satisfaction and relationship building.
- Proactive & Organized: Capable of managing multiple clients and tasks efficiently.
- Tech Savvy: Comfortable using CRM software, call management tools, and MS Office

**KPIs**
- Monthly refill orders achieved from existing customers.
- Customer satisfaction score based on feedback and issue resolution.
- New product sales generated through proactive pitching.
- Client retention and repeat business rate.
- Quality and timeliness of feedback gathered from clients.

Pay: ₹9,780.41 - ₹32,454.99 per month

Schedule:

- Morning shift

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (preferred)
- B2B sales: 2 years (preferred)
- tele sales: 2 years (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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