Front Desk Receptionist

2 weeks ago

Royapettah Chennai Tamil Nadu, India Sunray Scans Full time

The Scan Center Receptionist is responsible for greeting visitors, managing patient check-ins, assisting with administrative tasks, and ensuring smooth operations within a medical or diagnostic imaging center. This role requires excellent customer service skills, organization, and attention to detail in handling patient records, appointments, and overall patient flow.

**Key Responsibilities**:
**Customer Service**:

- Greet patients and visitors in a friendly, professional manner.
- Provide information about services, wait times, and the facility's processes.
- Answer phone calls, schedule appointments, and provide confirmation details.

**Patient Registration**:

- Collect and verify patient information, including personal details, insurance information, and medical history.
- Ensure accurate data entry into the center’s electronic records system.
- Process and confirm insurance coverage and billing information.

**Appointment Scheduling**:

- Schedule, reschedule, and confirm patient appointments for diagnostic imaging procedures.
- Ensure the appointment calendar is up-to-date and properly coordinated.

**Patient Support**:

- Provide instructions to patients regarding preparation for scans or procedures.
- Assist patients in completing necessary forms and documentation.
- Address patient inquiries and resolve any issues or concerns regarding their visit.

**Record Keeping and Data Entry**:

- Maintain accurate patient records and ensure all necessary documents are completed and filed.
- Enter patient information into the center’s database system.

**Coordination with Medical Staff**:

- Communicate effectively with radiologists, technicians, and other medical staff to coordinate patient care.
- Ensure patient flow is smooth, assisting in transferring patients to the appropriate rooms or imaging areas.

**Administrative Tasks**:

- Perform routine clerical duties such as faxing, photocopying, and filing.
- Handle billing inquiries and assist with payment collection processes.
- Ensure the reception area is tidy, well-organized, and equipped with necessary supplies.

**Compliance and Safety**:

- Follow all center protocols and regulatory standards regarding patient privacy and safety.
- Stay up-to-date with any new procedures or equipment that may affect the receptionist role.

**Required Skills and Qualifications**:

- High school diploma or equivalent (Associate’s degree or relevant certification is a plus).
- Previous experience in a receptionist or customer service role, preferably in a medical or healthcare setting.
- Strong verbal and written communication skills.
- Proficiency in computer software, including electronic health records (EHR) systems.
- Attention to detail and excellent organizational skills.
- Ability to multitask in a fast-paced environment.
- Strong interpersonal skills with the ability to remain calm and compassionate under pressure.
- Knowledge of medical terminology is a plus.

**Preferred Qualifications**:

- Experience working in a medical imaging center, radiology, or similar healthcare environment.
- Familiarity with medical billing and insurance processes.

**Job Types**: Full-time, Part-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Rotational shift

Work Location: In person

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