Hotel Receptionist

7 days ago

Zirakpur, India Jindal Square Full time

REQUIRED FRONT OFFICE EXECUTIVE FOR WELL RENOWNED HOTEL IN ZIRAKPUR.
- Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
- Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
- Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
- Complete designated cashier and closing reports in the computer system. Cash guest’s personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to accounting specifications.
- Follow all company safety and security policies and procedures and report accidents, injuries, and unsafe work conditions to the manager. Follow all company policies and procedures to ensure uniform and personal appearance are clean and professional maintain the confidentiality of proprietary information and protect company assets.
- Welcome and acknowledge all guests according to company standards anticipate and address guests’ service needs assist individuals with disabilities to thank guests with genuine appreciation.
- Speak with others using clear and professional language and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others.

**Salary**: ₹8,000.00 - ₹12,000.00 per month

Schedule:

- Flexible shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Lohgarh Road, Zirakpur - 140603, Punjab: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

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