Customer Support Associate

2 days ago

Jayanagar Bengaluru Karnataka, India Paramount Group Uk Ltd Full time

**About the Role**:
**Key Responsibilities**:

- Handle inbound customer calls and provide prompt, accurate, and professional responses.
- Resolve queries related to the product aligned.
- Maintain a high level of empathy and professionalism while interacting with customers.
- Accurately document all customer interactions and follow-up actions in the system.
- Meet individual and team KPIs such as call handling time, first call resolution, and CSAT.
- Adhere to process guidelines, call quality standards, and compliance norms.

**Required Skills & Qualifications**:

- Minimum qualification: Graduate in any discipline
- Excellent verbal communication skills in English (neutral or UK-accent preferred).
- Strong listening and problem-solving skills.
- Ability to work under pressure and handle high call volumes.
- Prior experience of 2+ years in an international voice process (UK/US).
- Basic computer knowledge and proficiency with CRM tools.

**Work Schedule**:

- **Shift**: 1:00 PM - 10:00 PM (IST)
- **Week Offs**: Rotational (5-day work week)
- **Mode**: Work from Office

**What We Offer**:

- Competitive salary
- Comprehensive training on products, communication, and systems.
- Career growth opportunities within a fast-growing organization.
- A supportive and dynamic work environment.

**Job Type**: Fresher

Work Location: In person

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