Service Support Executive

1 week ago

Ludhiana Punjab, India ASTBERG VENTILATION PVT LTD Full time

**Job Summary**

Key Responsibilities:

- Handle **product replacements** and service-related issues.
- Manage complaints from customers and channel partners (dealers/distributors).
- Monitor and coordinate the **requirement and dispatch of spare parts**
- Address and resolve technical and non-technical queries related to ventilation products.
- Maintain responsibility for service backup material
- Coordinate with internal teams to ensure timely service delivery
- Proficient in MS Excel, Word.

**Job Summary**

Key Responsibilities:

- Handle **product replacements** and service-related issues.
- Manage complaints from customers and channel partners (dealers/distributors).
- Monitor and coordinate the **requirement and dispatch of spare parts**
- Address and resolve technical and non-technical queries related to ventilation products.
- Maintain responsibility for service backup material
- Coordinate with internal teams to ensure timely service delivery
- Proficient in MS Excel, Word.

Qualifications and Skills:
Diploma / B.Tech / ITI in Electronics, Electrical, or Mechanical Engineering (with good understanding of electrical/electronic systems).

Experience: 1-2 years of experience in a technical support/service coordination role, preferably in an electronics company.**Job Summary**

**Key Responsibilities**:

- Handle **product replacements** and service-related issues.
- Manage complaints from customers and channel partners (dealers/distributors).
- Monitor and coordinate the **requirement and dispatch of spare parts**
- Address and resolve technical and non-technical queries related to ventilation products.
- Maintain responsibility for service backup material
- Coordinate with internal teams to ensure timely service delivery
- Proficient in MS Excel, Word.

**Qualifications and Skills**:
**Diploma / B.Tech / ITI in Electronics**, Electrical, or Mechanical Engineering (with good understanding of electrical/electronic systems).

**Experience**: 1-2 years of experience in a technical support/service coordination role, preferably in an electronics company.

**Job Types**: Full-time, Permanent

Shift:

- Day shift

Work Location: In person

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