Tele Caller Executive

1 week ago

Dumas Surat Gujarat, India FlightPath Travel Full time

**Required Education**:

- Graduate/Post graduate in any field
- Basic course in computers is desirable (MS Office, Word, basic excel knowledge)

**Experience**
- 1 to 3 years preferably hospital industry.

**Requirement**:
1. Fluent English and excellent communication skill for outbound calls.

2.Handle patient enquiries complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

3. Follow communication procedures, guidelines and policies

4. To welcome and greets patients over the phone.

5. Keep records of customer interactions, process customer accounts and file documents

**Principal Responsibilities**
- Receiving Calls
- Giving Information
- Transferring Calls to the required department
- Making outbound calls
- Taking Messages
- To think independently and exercise one’s own judgment in determining actions during emergencies and challenging situations. For E.g. If a patient refuses to pay his/her bill, they should know how to handle him or her.
- To work with the hospital information system and other information technology resources and software as may be assigned on a periodic basis from time to time as per attached appendix.

**Telecaller**
- To give accurate and tactful explanations to visitors, patients and hospital’s employees and in recording exact information for messages.

/Permanent.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹30,000.00 per month

Schedule:

- Evening shift
- UK shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (required)

**Language**:

- Hindi (preferred)
- English (required)

Work Location: In person

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