Voice Process Associate

3 days ago

Chennai Tamil Nadu, India Shrinithi insurance broking Full time

Shrinithi Insurance Broking Private Limited is a customer-centric insurance service provider specializing in [health / life / motor / general insurance] across [Chennai / Tamil Nadu / region]. We emphasize fast, empathetic support, powered by knowledgeable agents.

**Job Summary**

As a Voice Process Executive (Insurance), you'll handle inbound and outbound insurance-related calls supporting claims, policy inquiries, billing, and customer service for international clients. Your focus: clear communication, accuracy in claim handling, and customer satisfaction.

**Key Responsibilities**
- Handle customer calls regarding insurance policies, claims or billing (inbound & outbound)
- Capture claim details, verify documentation, and update CRM or claim systems
- Liaise with insurance providers, policyholders, or third-party stakeholders to follow up on claims or subrogation matters
- Respond empathetically to customer concerns and resolve issues as per SOP
- Escalate complex or high-value cases as needed
- Identify cross‑sell or upsell opportunities if aligned with role scope All state
- Prioritize call queues and meet SLA/ticket resolution targets
- Maintain detailed notes and reports in claim-tracking systems

**Qualifications & Skills**
- Graduate or diploma—12th+; Bachelor's preferred
- 0-3 years experience in insurance, claim processing, healthcare voice process, or BPO roles
- Excellent English communication skills; regional language fluency (e.g., Tamil) is a plus
- Strong problem-solving, attention to detail, and basic computer proficiency (MS Office, CRM tools)
- Empathy, patience, and listening skills for sensitive customer situations
- Flexible to work rotating shifts, including night shifts where required
- Insurance licensing or willingness to complete product training as per regulatory requirements

**Compensation & Benefits**
- Competitive fixed salary: ₹1.80L-₹2.5L CTC (entry-level) depending on experience and skillset
- Performance-linked incentives or variable pay
- Benefits: Provident Fund, health insurance, ESI (if applicable), cab or travel allowance for shift hours
- Opportunities for career progression: team lead, quality analyst, claims specialist, etc.
- Training programs, skill workshops, and regular feedback

**Why Join Us**
- Direct impact on client satisfaction and claims turnaround
- Work with industry-level SOPs and systems; gain domain expertise in insurance processing
- Empathetic work environment valuing continuous learning
- Growth trajectory within the insurance operations or customer success divisions

**How to Apply**

**Contact HR**: 8122207679, 9092717196

**Job Types**: Full-time, Permanent

Pay: ₹13,000.00 - ₹17,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Yearly bonus

Application Question(s):

- Are you interested in Voice Process________?

Work Location: In person

**Speak with the employer**
+91 9092717196
Application Deadline: 26/08/2025
Expected Start Date: 26/08/2025

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