Front Desk Receptionist

3 days ago

Mysuru Karnataka, India CultClicks Full time

**Job Overview**

We are looking for a courteous, efficient, and well-organized **Front Desk Executive** to be the first point of contact for our patients at **Dr. Rajesh Eye Hospital**. As the face of the hospital, you will play a key role in delivering a welcoming experience while ensuring smooth patient flow and administrative operations at the front desk.

**Key Responsibilities**

**Greeting & Reception**:

- Welcome patients and visitors warmly and professionally. Provide accurate information about services and direct them accordingly

**Patient Registration & Appointment Scheduling**:

- Register new patients in the hospital software/system.
- Schedule, confirm, and reschedule appointments.
- Maintain updated appointment calendars for doctors.

**Call Handling**:

- Answer phone calls promptly and address queries or transfer them to the concerned department.
- Handle follow-up calls and appointment reminders.

**Billing & Payments**:

- Generate invoices and assist with billing procedures.
- Collect payments and maintain receipts with accuracy.

**Record Maintenance**:

- Maintain patient files and ensure confidentiality.
- Ensure data entry is accurate and up to date.

**Coordination & Communication**:

- Liaise with clinical staff to ensure patient care processes are smooth.
- Communicate delays, wait times, and relevant instructions to patients politely.

**Waiting Area Management**:

- Maintain cleanliness and order at the front desk and patient waiting area.
- Ensure a calm and professional environment for all patients.

**Qualifications & Skills**
- Bachelor’s degree or diploma in administration or any relevant field.
- 1-3 years of experience in a hospital or healthcare environment preferred.
- Excellent verbal and written communication skills in English and Kannada.
- Friendly personality with a patient-centric approach.
- Basic knowledge of computer systems and hospital software.
- Ability to multitask and handle high-pressure situations with calmness and clarity.
- Strong organizational and time management skills.

**Why Join Us?**

At Dr. Rajesh Eye Hospital, you will be part of a compassionate team committed to delivering top-notch eye care. You’ll work in a professional yet friendly environment that values empathy, efficiency, and patient satisfaction.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹9,000.00 - ₹14,000.00 per month

Schedule:

- Day shift

Work Location: In person

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