Online Customer Relationship

3 days ago

Coimbatore, India Anya Boutique Full time

Welcome to Anya, where tradition meets trend in every stitch. As a boutique specializing in designer sarees, custom ensembles, and ceremonial attire, we weave our creations with a decade of expertise. Founded in 2009 by the visionary, Anya reflects her inborn design prowess.

With a rich blend of heritage-inspired artistry and premium fabrics, our team crafts outfits that redefine elegance. Join us on this journey of timeless style, where each thread tells a story of tradition and innovation. With over 14 years of experience, Anya is not just a brand; it's a celebration of craftsmanship.

This position requires to handle customer communications related to product & service enquiries and

promote products and handle online sales through company’s e-commerce page and social medial

platforms.

**Responsibilities**:
Primary responsibilities of this position are:

- Ensure positive and pleasant experience for each customer contacting through online platforms, by
- Responding to each calls / enquires in a professional manner and facilitate the customer with

required information about product and status of the sales, delivery etc.
- Coordinating with internal team to provide required support / products / information in timely

manner.
- Listening to customer complaints / concerns with care and escalating to respective responsible

person & the management and coordinate till the problem is resolved.
- Promote and sell the garments through online platforms including Instagram, Whatsapp etc., by
- Having through knowledge and updating on periodic basis, about the products available and the

stock level, pricing details.
- Understand the customer requirement and provide appropriate details to the customer in a timely

manner.
- Coordinating with the online team and provide information related to online sales that may need

improvement and may be useful in promotional activities.

**Maintain Records**:

- Customer enquiries and complaints
- Online Sales details

**Skill Sets**:

- Good oral and written communication skill
- Telephonic & online etiquette.
- Ability to understand customer needs and act promptly.
- Ability to learn faster about products and online trends.
- Ability to handle multiple customers enquires at a time, without compromising the service quality.
- Patient and empathetic

**Experience**:
Minimum 2 years in similar position in fashion garments industry, is preferred.

**Job Types**: Full-time, Permanent

**Salary**: ₹10,000.00 - ₹30,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

**Speak with the employer**
+91 9677868193

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