Small Business Account Manager-1

4 days ago

Vadodara Gujarat, India Qualifacts Systems, Inc. Full time

Job Description:
- Roles and ResponsibilitiesAct as the Single Point of Contact (SPOC) for both commercial and assigned customer representations which can include System Administrators or other authorized users.-
- Responsible for management of all commercial relationship items including pricing negotiation, renewals, M&A and expansion.-
- Responsible for key administrative tasks including Salesforce administration, data integrity, reporting and forecasting.-
- Respond to general escalations and coordinate with other key business stakeholders to resolve issues-
- Maintain engagement within assigned accounts while engaging in Customer relationship building to increase Customer Champion/Referral program.-
- Develop expanded business opportunities by analyzing account potential, initiating, developing, and closing sales.-
- Develop sales by making an initial presentation; explaining product and service enhancements and additions; introducing new products and services.**Qualifications**:
1-year professional experience required in sales and/or account management or 3 years customer relationship management experience in another customer-facing sales or service role-
- Bachelor’s degree preferred-
- Proven performance in achieving KPIs-
- Must be able to build effective customer relationships-
- Must be a team player-
- Strong problem-solving abilities, conflict resolution, time management and attention to detail are a must-
- Strong communication skills both verbal and written-
- Professional English-Speaking Skills-
- Proficiency in Microsoft Suite-
- Ability to work in fast paced environment and meet SLA deadlines-
- Detail and process oriented with accuracy focus and organization-
- Customer first mindset and ability to interface visually, verbally and written-
- Will be required to work U.S. hours Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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