Student Counselor

**ROLE OF POSITION**

**MAIN DUTIES**

Ø **ENQUIRIES**
- Turn Around time of new enquiries (within 24 hours)
- Mapping of new enquiries is correct for intake and country and ensuring clarity of remarks for all prospects (by all student counselors)
- Strong follow ups for generating walk-ins (University Visits/ General / Fairs)
- Ensure that a minimum number of calls in the “Spoken To” Category are made on a daily basis by all Student counselors.
- Make sure the respective enquiries are transferred to internally to country specialists. Also make sure the respective enquiries are transferred ethically and honesty to the geographically closest branch.

Ø **WALK-INS**
- Keeping a tab of every single walk-in student.
- Ensuring clarity of remarks for all prospects
- Create a welcoming environment and maintain a hospitable interaction with all walk-ins.
- Ensure walk-in are aggressively tapped and converted to applicants by various strategies such as University visits, fairs, coaching, general.
- Monitor repeat walk-in’s and identify operational issues as to why prospect is not converting i.e. student counselor performance / training and development / prospect profile.
- Ensure promotion of fee generation activities such as English coaching classes.
- Ensure EACH and EVERY student is provided the tablet / form to complete the Walk-in Questionnaire/Survey.
- Every first time walk-in prospect should be provided GO marketing materials
- Every walk-in should be informed of all upcoming university visits (where applicable)
- Ensure all SC’s are dealt on time

Ø **APPLICATIONS**
- Closely monitor that all prospects have an offer letter from GO and ensure that each and every applicant should have 2 offers from GO (even for alternate countries if appropriate). GO Policy is that Prospects must not have all offers with rejections/more docs and should have other options.
- Obtain AL for prospects with competitor after converting to “With GO”
- Offer awaited students should be called every week and reassured that pending offers are being chased, rigorously.
- Keep a close tab on students who are on conditional offers and have given a stipulated date to submit documents to convert from conditional to unconditional.
- Rigorously chase up applicants for deposits at the appropriate time.
- Invite prospects to University visits with the aim of having them converted after meeting the delegates.
- Keep abreast of applicant shortfall for the week and ensure they are not accumulated over a period of time.
- To ensure applicants in not applied, save & post later are dealt within 72 hours

Ø **DEPOSITS**
- Ensure all Expected Deposit students are correctly mapped on CRM.
- Students are chased on the given date for deposits
- Constantly monitor deposit shortfall so that targets are met.
- Ensure visa updates are correctly updated on CRM.
- Ensure that incomplete documents are provided to generate the CAS/COE.
- University Visits/GO Fairs/general appointments
- Ensure all appointments on CRM are reconfirmed on the day of visit. In case of no show appropriately change status on CRM (re-fix or cancel)

Ø **VISAS**
- Provide students visa check lists and guide them to prepare the documents.
- Checking the visa files
- Preparing the students for the visa interview.

Ø **GENERAL**
- Strong Customer Service focus ensuring that all visitors to Global Opportunities are treated in a Respectful and courteous manner.
- Ensure that daily follow-ups are completed on time.
- Ensure that students have paid the balance of their charges on time (as specified on the CRM).
- Core responsibility for conversions.

**QUALIFICATIONS AND EXPERIENCE REQUIRED**
- Graduation or Post Graduation in any field.
- Minimum 3 years of experience in counseling for the respective countries.

**SKILLS REQUIRED**
- Result-orientated, go-getter and able to work under pressure to achieve targets.
- Committed to work on long term
- Excellent command of spoken and written English as well as the local language.
- An ability to communicate effectively with colleagues, students and other members of the public of all age groups and social backgrounds.
- Ability to learn on own initiative and research best study options for students.
- Flexibility over working hours
- Strong IT skills.

Pay: ₹40,000.00 - ₹80,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Work Location: In person

Application Deadline: 29/12/2024