Mega Walk-in for Customer Service

1 week ago


Gurugram Haryana, India Ujobs Consulting Full time

**Description and Requirements**
- Analyze and solve customer queries through calls.
- Assist execution and implementation of process improvements in the CRM team in consultation with Team Lead.
- Improve the Customers Experience with the Client Services by ensuring that the Customers Issues are attended promptly and all their concerns are resolved immediately.
- Ensure that all the Company Policies and procedures, code of conduct and regulatory guidelines are strictly complied to while servicing the customers.
- Suggest effective ways through which the Client can promote its products and services and increase customer satisfaction.
- Provide splendid customer services to customers in a friendly and courteous manner at all times.
- Have sufficient knowledge about the products and services and respond to all inquiries accordingly.
- Think creatively and make innovative suggestions that improve operational efficiency, effectiveness, internal controls or customer service.
- Should possess excellent verbal and written English communication skill.
- Should be customer oriented and team oriented as well.
- Fresher/Experienced can apply(0-3 years).
- Work Location: Gurgaon
- Should be comfortable with night shifts

Perks and benefits
- Annual Package would be in the range of 2.4 to 4.2 LPA.

Pay: ₹21,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Rotational shift

Supplemental Pay:

- Performance bonus

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (preferred)

**Location**:

- Gurgaon, Haryana (required)

Work Location: In person

**Speak with the employer**
+91 9560932363


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