Customer Care Voice Process

1 week ago

Chennai, India CII - Model Career Centre Full time

Greetings from CII-MCC

We are looking for Customer Care Voice Process

Job role
- The primary task of an employee is to handle calls from customers or clients and provide them with a solution to their queries.
- He / She must show the willingness to learn new things every time and then.
- Must discuss every matter with its supervisor or team leader to get any issue sorted
- Giving a resolution and do sale to the customers or clients should be the whole and sole responsibility.
- Must be very effective in providing customer service by providing resolution to their complicated queries and issues.
- Must efficiently set goals and work on so as to avoid any escalations and maintain the relevancy and quality while providing service to the customers.

**Skills**:

- Should have good Oral and written communication.
- An effective communicator, probably fluid with what he/she is speaking.
- Should be a computer literate. Should be flexible enough to adapt to any environment or changes happening in the sector.
- Should be patient enough and quite motivated towards learning new things and execute it effectively on day to day basis.
- Should also have a clear view of what the current market trend is.

**Intermediate Completed & Any Diploma and Any degree & B Tech, BE**

Language known : Malayalam

**Job Types**: Full-time, Fresher

**Salary**: ₹15,000.00 - ₹17,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Morning shift

Ability to commute/relocate:

- Chennai, Chennai - 600001, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (required)

**Language**:

- Hindi (preferred)
- English (preferred)

**Speak with the employer**

+91-XXXXXXXXXX

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