Cdm Support Trainee

2 days ago

Gurugram Haryana, India BT Group Full time

**CDM Support Trainee**:

- Job Req ID: 42889
- Posting Date: 10 Jan 2025
- Function: Service
- Unit: Business
- Location: Building No 14 Sector 24 & 25A, Gurugram, India
- Salary: competitive

**Why this job matters**:
The Service Delivery Advisor 1 assists in service delivery activities across multiple customer accounts, supporting customer needs to ensure the highest levels of customer satisfaction and that expectations are met and surpassed with full supervision.

**What you’ll be doing**:
1. Assists teams in standards delivery, revenue growth and the maintenance of successful relationships with assigned customers
2. Assists the team ahead of customers monthly service review meetings through collation of routine materials and documentation.
3. Assists in the review and progress assessment on continuous service improvement plans for each customer.
4. Assists in the collation of basic information and resources in supporting the development of the operational service improvement plan.
5. Acts to resolve routine problems for assigned customers well covered by existing procedures and with full supervision.
6. Assists teams in regularly contacting customers to promote standard products and services according to the needs of customers, in conjunction with the sales team and with full supervision.

**The skills you’ll need**:

- Customer Service- Communication- Issue Resolution- Continuous Improvement- Problem Solving- Service Level Agreement Management- Order Management- Supplier Management- Technical Support- Business Process Improvement- Escalation Management- Project/Programme Management- Decision Making- Growth Mindset- Inclusive Leadership**Our leadership standards**:
**Looking in**:
**Leading inclusively and Safely**
I inspire and build trust through self-awareness, honesty and integrity.
**Owning outcomes**
I take the right decisions that benefit the broader organisation.

**Looking out**:
**Delivering for the customer**
I execute brilliantly on clear priorities that add value to our customers and the wider business.
**Commercially savvy**
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

**Looking to the future**:
**Growth mindset**
I experiment and identify opportunities for growth for both myself and the organisation.
**Building for the future**
I build diverse future-ready teams where all individuals can be at their best.

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