Nfm-t Gtac Expert

**Come create the technology that helps the world act together**

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

**The team you'll be part of**

The pandemic has highlighted how important telecoms networks are to society. Nokia’s Network Infrastructure group is at the heart of a revolution to bring more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise.

ASSIGNMENT
- Analyze, investigate and solve the technical issues indicated by the customers
- Deliver to the customers the appropriate services for the maintenance of their networks.

MAIN ACTIVITIES
- Guarantee the highest satisfaction level of the customer through the SLA (Service Level Agreement)
- Diagnose and solve customer’s problems on remote
- If necessary, start an on-location intervention via the intervention centre
- If necessary, coordinate with product expert
- Give information on incident and end it
- Identify business opportunities and transfer them to the sales team

WORKING MODE
- Interactions with customers, technical experts, intervention centres & Welcome Centres

**What you will learn and contribute to**
- Provide post sales technical support for 1353 NM, 1354 RM, 1350 Optical Management System (OMS), Network Fault Management - Transport [NFM-T] and Network Management System (NMS) product lines
- Provide customer satisfied 2nd Level (Tier#2) and 3rd Level (Tier#3) technical support services with strong technical competencies
- Replicate the customer issues in the lab and provide regular status update to the customer
- Independently work on customer assistance request (ARs) for troubleshooting, faster resolution in line with stringent customer restoration/resolution KPI
- Serve as technical support point of contact with 3rd / 4th Level support and development centres
- Technical writing like Root Cause Analysis document, creating knowledge base, FAQ and tips, Method of Procedures (MoP)

**Your skills and experience**

You have:

- Knowledge on Unix based operating systems [CLI]
- Knowledge on Optical Networking Technologies like SDH, DWDM, and OTN
- Knowledge on DBMS like MySql and Oracle
- Scripting knowledge (Shell, Perl) will be advantage

**What we offer**

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

**Nokia is committed to inclusion and is an equal opportunity employer**

Nokia has received the following recognitions for its commitment to inclusion & equality:

- One of the World’s Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg
- Workplace Pride Global Benchmark
- LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.