Female Telephonic Pharmacist Assistant

2 days ago


Beleghata HO Kolkata West Bengal, India Niramaya soul Full time

**Job Summary**:
We are looking for a **female Telephonic Pharmacist Assistant** to support our pharmacy operations by handling prescription-related calls, assisting patients/customers with their medication queries, and coordinating with the backend pharmacy team. This is a desk-based role requiring excellent communication and basic pharmaceutical knowledge.

**Key Responsibilities**:

- Answer incoming calls from patients/customers regarding prescriptions, medicines, and availability.
- Assist in verifying prescriptions over the phone and ensuring accuracy of medicine details.
- Explain dosage instructions and basic medicine information as per pharmacist guidance.
- Coordinate with the backend pharmacy team for dispatch, follow-ups, and inventory-related queries.
- Maintain proper call logs and patient interaction records in the system.
- Follow-up with customers for repeat orders or clarification.
- Handle customer complaints or concerns professionally and escalate when needed.

**Key Skills Required**:

- Strong verbal communication in Hindi, English, and preferably regional languages (e.g., Bengali).
- Basic knowledge of pharmacy/medicine (training can be provided).
- Good listening and problem-solving skills.
- Comfort with computer systems and CRM tools.
- Patience and empathy to deal with elderly or sick customers.

**Qualifications**:

- Minimum: 12th pass with science or any graduate (preferably B.Pharm, D.Pharm, or relevant medical background).
- Prior experience in tele-calling or pharmacy support is a plus.

**Work Environment**:

- Office-based (not field work)
- Fixed shifts (Day) or rotational (if required)
- Female-friendly work culture

Pay: ₹9,936.28 - ₹15,000.00 per month

**Benefits**:

- Health insurance


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