Customer Service Representative

2 days ago


Electronic City Bengaluru Karnataka, India Wroots Global Full time

Hiring for Top MNC's like Tech Mahindra, Accenture, Infosys, 247 Intouch, Mphasis.

What you'll do:

- Outbound and Inbound calls handling for sales and customer escalations.
- Customer chat handling.
- Ensure 100% compliance as per the process guidelines.
- Handle customer queries and provide information about the product.
- Manage and resolve customer queries.
- Maintain records of the conversations

Required Profile:

- Strong command over English, Hindi and any other regional languages.
- Knowledge in telesales and tele-marketing.
- Prior experience in tele calling would be preferred.
- Should be comfortable working in rotational shift and night shifts.
- Should be available for immediate joining.

Experience
- 0-3 yrs

Qualification
- 12th/Grads

Process
- Voice and Non Voice

Notice period
- 0-15 days

Shift
- Rotational Shifts(5 Days working-2 Rotational off)

Work from office

Double dose vaccination is mandatory

**Salary**: ₹18,000.00 - ₹36,000.00 per month

**Benefits**:

- Food allowance
- Health insurance
- Internet reimbursement
- Life insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Night shift
- Rotational shift

Supplemental Pay:

- Commission pay
- Joining bonus
- Performance bonus
- Shift allowance

Ability to commute/relocate:

- Electronic City, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)



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