
Csr - Customer Service Representative
2 weeks ago
Customer Interaction: Engage with customers via call to provide timely and accurate responses to inquiries, troubleshoot issues, and ensure a positive customer experience.
- Service Knowledge: Develop a comprehensive understanding of our services to address customer queries effectively and provide relevant information.
- Problem Resolution: Investigate and resolve customer issues, escalating to higher tiers of support when necessary. Strive to achieve first-contact resolution whenever possible.
- Collaboration: Work closely with cross-functional teams, including but not limited to technical support, sales, and product development, to ensure seamless customer support.
- Quality Assurance: Adhere to company policies and quality standards to ensure consistency and excellence in customer service.
Pay: ₹18,000.00 - ₹35,000.00 per month
**Benefits**:
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Fixed shift
- Night shift
- Rotational shift
- US shift
Supplemental Pay:
- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus
Ability to commute/relocate:
- Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- Higher Secondary(12th Pass) (required)
**Experience**:
- Customer support: 1 year (preferred)
**Language**:
- English (required)
- Hindi (preferred)
**Language**:
- English (required)
- Hindi (preferred)
Shift availability:
- Night Shift (preferred)
- Overnight Shift (preferred)
Work Location: In person
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