Quality Technician

**Career Area**:
Manufacturing

**Your Work Shapes the World at Caterpillar Inc.**

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role Definition
Analyze data and perform root cause analysis to ensure products conform to quality standards.

Responsibilities
- Training and supporting manufacturing and quality team members in requirements, inspection, and test practices.
- Producing inspection reports based on results of inspection analysis; participating in measurement systems analysis.
- Collecting non-conformance data and maintaining and updating quality system documents.

Degree Requirement
Degree or equivalent experience desired

Skill Descriptors
Quality Management: Knowledge of quality management methods, tools, and techniques and ability to create and support an environment that meets the quality goals of the organization.
Level Working Knowledge:

- Utilizes quality indicators relevant to own unit or function.
- Adheres to organizational quality management processes and practices.
- Applies key aspects of continuous improvement processes and evaluates impact on quality.
- Uses quality evaluation tools and techniques such as walkthroughs and inspections.
- Works with quality assurance methods, tools and techniques.

Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.
Level Working Knowledge:

- Accurately gauges the impact and cost of errors, omissions, and oversights.
- Utilizes specific approaches and tools for checking and cross-checking outputs.
- Processes limited amounts of detailed information with good accuracy.
- Learns from mistakes and applies lessons learned.
- Develops and uses checklists to ensure that information goes out error-free.

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Level Working Knowledge:

- Applies an assigned technique for critical thinking in a decision-making process.
- Identifies, obtains, and organizes relevant data and ideas.
- Participates in documenting data, ideas, players, stakeholders, and processes.
- Recognizes, clarifies, and prioritizes concerns.
- Assists in assessing risks, benefits and consideration of alternatives.

Flexibility and Adaptability: Knowledge of successful approaches and techniques for dealing with change; ability to adapt to a changing environment and be comfortable with change.
Level Working Knowledge:

- Adjusts to new or changing assignments, processes, and people.
- Demonstrates willingness to listen to other opinions.
- Provides examples of shifting from task to task.
- Identifies and considers alternative approaches to situations or problems.
- Accepts new or radical ideas with an open mind; avoids snap reactions.

Manufacturing Processes: Knowledge of existing product manufacturing methods, technologies and processes; ability to execute, plan, manage and monitor the entire manufacturing process.
Level Working Knowledge:

- Assesses associated phases, activities, deliverables and processes.
- Documents relevant standards, policies and practices.
- Follows standard manufacturing processes to conduct production activities.
- Researches new technologies to be integrated into existing manufacturing process.
- Explains tools, techniques and documents used for process monitoring and control.

Manufacturing Standards, Procedures and Policies: Knowledge of organizational standards, procedures and policies in manufacturing activities; ability to plan, guide, and monitor manufacturing processes for compliance.
Level Working Knowledge:

- Contributes to the development and implementation of specific manufacturing procedures.
- Investigates the need to refer potential exceptions upward for review and approval.
- Explains the rationale for procedures and standards in own area of responsibility.
- Participates in the implementation of manufacturing standards and procedures to one's own function.
- Provides feedback for improvement of procedures.

Product Testing: Knowledge of product testing approaches, techniques and tools; ability to design, plan and execute testing strategies and tactics to ensure product quality at all stages of manufacturing.
Level Working Knowledge:

- Documents test process and results; prepares and analyzes defect-tracking reports.
- Summarizes features of a specific product-testing process and associated procedures.
- Tests components for compliance with functional requirements