Social Media Executive

7 days ago

Delhi Delhi, India Span Communications Full time

**About the Role**:
**Key Responsibilities**:

- **Monitor** brand mentions, reviews, and conversations across all social media platforms (Facebook, Twitter, Instagram, LinkedIn, YouTube, etc.), forums, review sites, and other digital touchpoints. Online response management queries
- **Respond** promptly and professionally to customer comments, reviews, and queries to maintain a positive brand image.
- **Identify** potential reputation risks and work with internal teams to manage and resolve them effectively.
- **Collaborate** with the customer service, marketing, and content teams to ensure brand consistency and appropriate tone of voice.
- **Prepare** daily, weekly, and monthly ORM reports, highlighting sentiment analysis, trends, and engagement metrics.
- **Track and escalate** serious issues to the relevant departments for faster resolution.
- **Stay updated** on social media trends, platform updates, and best ORM practices.

**Requirements**:

- Bachelor’s degree in Marketing, Communications, Public Relations, or related field.
- 2-3 years of proven experience in **Online Reputation Management** or social media customer support.
- Hands-on experience with ORM tools like **Hootsuite, Brandwatch, Sprout Social, Google Alerts, or Similar Web Monitoring Tools**.
- Strong communication skills - written and verbal.
- Excellent problem-solving skills and ability to manage negative feedback calmly and tactfully.
- Detail-oriented with strong analytical skills to interpret data and metrics.
- Ability to multitask and work in a fast-paced environment.

**Job Types**: Full-time, Permanent, Contractual / Temporary

Pay: From ₹40,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person

  • Social Media Executive

    11 hours ago

    Shastri Nagar, Delhi, Delhi, India SOCIAL EMERGER Full time

    **Develop and execute social media strategy across platforms (facebook,instagram,twitter,linkedln,ect.)**: - **Create and accurate high -quality content (text,images,videos).Manage and Schedule post using social media managment tools Engage with followers, respond to comments and messages.**: - **Monitor analaytics and track performance metrics.**: -...

  • Social Media Strategist

    5 days ago

    Delhi, Delhi, India Social Tab Full time US$ 60,000 - US$ 1,20,000 per year

    At Social Tab, we work with some of the most exciting food, beverage, and lifestyle brands — and we're looking for a Social Media Strategist to lead their digital presence from start to finish.This role is perfect for someone who's creative, organised, and deeply passionate about social media. You'll handle 7–8 brands, be their main point of contact, and...

  • Social Media Manager

    2 days ago

    Delhi, India The Graphic Social Full time

    Job Title: Social Media Content Strategist and ManagerCompany: The Graphic SocialLocation: Hybrid (Preferred if you're in Delhi NCR)Salary: ₹20,000/moAbout The Graphic Social:The Graphic Social is a creative and performance-driven Branding consultancy that helps brands stand out and scale across digital platforms . We focus on crafting engaging...

  • Social Media Manager

    20 hours ago

    Delhi, India The Graphic Social Full time

    Job Title: Social Media Content Strategist and ManagerCompany: The Graphic SocialLocation: Hybrid (Preferred if you're in Delhi NCR)Salary: ₹20,000/moAbout The Graphic Social:The Graphic Social is a creative and performance-driven Branding consultancy that helps brands stand out and scale across digital platforms. We focus on crafting engaging content,...

  • Social Media Executive

    2 days ago

    New Delhi, India SOCIAL EMERGER WEB SOLUTIONS Full time

    **Job Brief**: We are looking for a passionate and creative Social Media Manager to join our team. As a Social Media Manager, you will be responsible for developing and implementing our Social Media strategy in order to increase our online presence and improve our marketing and sales efforts. **Responsibilities**: 1. Develop, implement and manage our social...

  • Social Media Manager

    2 days ago

    Delhi, India The Graphic Social Full time € 20,000

    Job Title: Social Media Content Strategist and Manager Company: The Graphic Social Location: Hybrid (Preferred if you're in Delhi NCR) Salary: ₹20,000/mo About The Graphic Social: The Graphic Social is a creative and performance-driven Branding consultancy that helps brands stand out and scale across digital platforms . We...

  • Social Media Manager

    3 days ago

    Delhi, Delhi, India The Graphic Social Full time ₹ 2,00,000 - ₹ 2,40,000 per year

    Job Title:Social Media Content Strategist and ManagerCompany:The Graphic SocialLocation:Hybrid (Preferred if you're in Delhi NCR)Salary:₹20,000/moAbout The Graphic Social:The Graphic Social is a creative and performance-driven Branding consultancy that helps brandsstand out and scale across digital platforms. We focus on crafting engaging content,...

  • Social Media Manager

    22 hours ago

    delhi, India The Graphic Social Full time

    Job Title: Social Media Content Strategist and ManagerCompany: The Graphic SocialLocation: Hybrid (Preferred if you're in Delhi NCR)Salary: ₹20,000/moAbout The Graphic Social:The Graphic Social is a creative and performance-driven Branding consultancy that helps brands stand out and scale across digital platforms. We focus on crafting engaging content,...

  • Social Media Manager

    21 hours ago

    Delhi, India The Graphic Social Full time

    Job Title: Social Media Content Strategist and Manager Company: The Graphic Social Location: Hybrid (Preferred if you're in Delhi NCR) Salary: ₹20,000/mo About The Graphic Social: The Graphic Social is a creative and performance-driven Branding consultancy that helps brands stand out and scale across digital platforms . We focus on crafting engaging...

  • Social Media Manager

    2 days ago

    Delhi, India The Graphic Social Full time

    Job Title: Social Media Content Strategist and ManagerCompany: The Graphic SocialLocation: Hybrid (Preferred if you're in Delhi NCR)Salary: ₹20,000/moAbout The Graphic Social:The Graphic Social is a creative and performance-driven Branding consultancy that helps brands stand out and scale across digital platforms. We focus on crafting engaging content,...