Female Caller Assistant

4 days ago

Idukki, India wildzonenatureresorts Full time

**Job Title**: Caller Assistant
**Location**: Adimaly
**Job Time**: Can be discussed
**Company**: Wildzone Nature Resort, Munnar

**Job Summary**:
Wildzone Nature Resort is seeking a friendly **Caller Assistant** to join our team in Adimaly. The role involves managing phone communications with potential and existing guests, providing them with accurate information about our resort offerings, and assisting with bookings and inquiries. This position is key to ensuring an excellent first impression of our brand.

**Key Responsibilities**:

- Answer incoming calls and make outbound calls in a professional manner.
- Provide detailed information on room availability, rates, amenities, and special offers.
- Follow up with leads from online platforms and advertisements.
- Maintain accurate records of calls and customer details.
- Support the reservations and front desk team with communication and coordination.
- Ensure a pleasant and informative caller experience.
- Escalate customer issues to the concerned departments when necessary.

**Requirements**:

- Minimum educational qualification: Plus Two; degree holders preferred.
- Strong verbal communication skills in Malayalam and English (Tamil/Hindi is a plus).
- Previous experience in a customer service or tele-calling role is an advantage.
- Pleasant personality with good telephone etiquette.
- Ability to work independently and manage time effectively.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹11,000.00 - ₹12,000.00 per month

**Benefits**:

- Flexible schedule
- Internet reimbursement

Schedule:

- Fixed shift

Work Location: In person

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