Helpdesk Executive
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Key Responsibilities
- Log, track, and manage incidents and service requests in the helpdesk system
- Resolve issues within defined SLAs and escalate complex problems to higher-level support teams
- Install, configure, and support desktops, laptops, printers, and peripherals
- Assist users with password resets, access issues, and basic system usage
- Follow standard operating procedures (SOPs) and ITIL processes
- Provide regular updates to users on ticket status and resolution
- Maintain documentation, FAQs, and knowledge base articles Required Skills & Qualifications
- Diploma or Bachelor’s degree in IT, Computer Science, or related field
- 0-3 years of experience in IT support, helpdesk, or service desk roles
- Good knowledge of Windows/macOS, MS Office, and basic networking concepts
- Familiarity with ticketing tools (ServiceNow, Freshdesk, Jira, Zoho Desk, etc.)
- Strong communication and customer service skills
- Ability to work in shifts and handle multiple issues simultaneously Preferred Qualifications
- IT certifications such as CompTIA A+, ITIL Foundation, or Microsoft certifications
- Knowledge of basic cybersecurity practices and endpoint security Key Competencies
- Problem-solving and analytical thinking
- Patience and empathy in customer interactions
- Time management and attention to detail
- Team collaboration Pay: ₹15,000.00
- ₹18,000.00 per month Work
Location:
In person
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