
Bodyshop Advisor
3 days ago
**Primary Responsibilities**:
- Oversee customer interactions during bodyshop repairs to ensure maximum satisfaction.
- Coordinate appointment scheduling and record necessary customer details accurately.
- Identify customer concerns and required repairs, while addressing mobility needs effectively.
**Preparation for Appointments**:
- Manage bay availability for scheduled appointments and walk-in customers.
- Prioritize job schedule following Audi India guidelines.
- Coordinate technician, tool, and parts availability for efficient repair processes.
**Reception and Job Order Management**:
- Retrieve and manage customer orders, aligning identified jobs accurately.
- Provide transparent advice on repair scope, time, and estimated costs to customers.
- Offer additional products and services, confirming job orders and organizing mobility solutions as needed.
**Repair Execution and Coordination**:
- Liaise with insurance/leasing firms for accident/leased vehicle repairs.
- Monitor repair progress, obtain authorization for additional work, and ensure adherence to timelines.
**Quality Assurance and Vehicle Return Preparation**:
- Ensure all requested work is completed satisfactorily, conducting final checks before vehicle return.
- Notify customers of any delays in repair completion and finalize invoices with consideration for warranties.
**Vehicle Return and Billing**:
- Verify customer identity, explain completed work, and detail invoice charges accurately.
- Ensure vehicle cleanliness and readiness for customer pickup, providing guidance on future maintenance needs.
**Customer Satisfaction and Complaint Handling**:
- Take ownership of customer complaints, ensuring timely resolution and delivering exceptional service.
- Foster strong relationships with vendors and local partners to enhance service quality.
**Additional Responsibilities**:
- Adhere to all regulatory requirements and directives.
- Fulfill any additional duties assigned by management to support business objectives.
**Requirements**:
- Bachelor’s degree in Engineering or related field.
- Proven experience in the automotive industry, demonstrating strong customer service skills.
- Proficiency in CRM software and processes is preferred.
**Salary Range**:
- The salary range for this position is competitive and commensurate with experience and qualifications.
**Job Types**: Full-time, Permanent
**Benefits**:
- Paid sick time
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- Bodyshop Advisor: 4 years (preferred)
- Automobile: 4 years (preferred)
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