Tele Caller Executive

**Job Title**: Tele caller Executive

**Company**: Medcity Study Abroad

**Location**:Kochi

**Employment Type**: Full-time

**General Overview of the Role**

The **Tele caller Executive** plays a crucial role in ensuring smooth front-end support to students and parents who are interested in pursuing higher education abroad. The role focuses on **lead generation, inquiry handling, CRM management, customer engagement, and coordination with internal teams** to enable a seamless student journey from the first point of contact.

This position requires a professional who is **target-driven, detail-oriented, and highly proactive** in engaging with prospective students. The **Tele caller** acts as the first point of communication for inquiries and supports the counselling and marketing teams by ensuring the right information is provided at the right time.

**Key Responsibilities**

**1. Lead Generation**
- Initiate proactive outbound calls to potential students and parents to introduce Medcity Study Abroad’s programs, services, and university partnerships.
- Research and identify prospective leads from various sources, including inquiry lists, online campaigns, and walk-ins.
- Qualify leads based on interest, eligibility, and intent to study abroad.
- Maintain a professional and informative communication approach while addressing initial questions.
- Ensure follow-up calls and lead nurturing activities are conducted consistently to convert inquiries into active leads.

**2. Lead Calls & Conversion**
- Conduct initial conversations with new leads, providing detailed information about available programs, visa processes, and counselling support.
- Assess each student’s academic background and career interests to recommend suitable study destinations and courses.
- Enter and update all lead details accurately in the CRM system, ensuring real-time tracking of interactions.
- Coordinate with the Counselling and Sales teams to hand over qualified leads promptly for further follow-up and conversion.
- Monitor and track lead progress to ensure smooth movement through the sales funnel until final enrollment.

**3. Database & CRM Management**
- Maintain accurate, detailed, and organized records of all leads, calls, and interactions within the CRM platform.
- Regularly update the status of leads to reflect their stage in the student journey — from inquiry to counselling and admission.
- Generate and share periodic reports on lead performance, conversion rates, and follow-up activities.
- Ensure compliance with data entry standards and protect the confidentiality of all student information.
- Collaborate with management to improve database efficiency and optimize CRM usage for team productivity.

**4. Customer Engagement**
- Respond to queries promptly, ensuring accurate and helpful information is provided.
- Build trust and rapport with students and parents through effective communication and active listening.
- Follow up on pending inquiries to maintain engagement and encourage timely decision-making.

**5. Collaboration & Support**
- Coordinate closely with the Counselling, Operations, and Marketing teams to ensure smooth transition and consistent communication across departments.
- Provide support during marketing campaigns, education expos, webinars, and promotional events.
- Assist in collecting and preparing content such as student testimonials, video interviews, and promotional materials.
- Share feedback from students and parents with the marketing team to improve outreach strategies.
- Actively contribute to team discussions, meetings, and brainstorming sessions to improve lead handling and customer service.

**6. Target Achievement**
- Consistently meet or exceed daily, weekly, and monthly targets for outbound calls, qualified leads, and conversions.
- Demonstrate a performance-driven mindset with a focus on achieving measurable outcomes.
- Monitor key performance metrics and identify areas for improvement to achieve better results.
- Maintain professionalism and positive energy while handling high call volumes or challenging inquiries.
- Work under mínimal supervision while maintaining accountability and commitment to company goals.

Application Question(s):

- Are you interested to manage leads and handle bulk calls for initial screening?
- Do you have any experience in tele calling, client management?
- Are you willing to relocate to Kochi?
- Are you ready for immediate joining

Work Location: In person