Ip Billing Incharge

Auditing of IP activity chart on daily basis.
- To update the IP issues with Directors in order to resolve the same.
- Supervise and train the front office executives in their work.
- Report to PR Manager for long standing bill/any patient related issues.
- Report to HR on any issues relating to IP Billing staff management, control, leave, absence etc.
- Weekly should generate a report from HMS system related to number of admissions, number of discharges, number of out-patients, number of laboratory & radiology investigations.
- Should provide hands-on-training for new front desk & billing employees including knowledge on HMS, & all other related activities.
- Should ensure that the team handles queries in the reception / billing department.
- Should update the front desk & billing employees on any changes in the process, services, service charges, consultants.
- Should ensure that the billing updating for all the in-patients is completed on daily basis & should inform the PR team about the same.
- Should sort out all the due bills and insurance bills periodically.
- Should get the approval & counter signature for discount only from the authorized person
- Perform all duties as a member of the RMH team whose goal is to deliver good quality health-care at affordable cost.
- Random checking of bills to ensure rightful billing.
- Establish and educate staff on cleanliness, tidiness and hygiene standards
- Motivate team members and resolve any issues that occur on the job
- Respond to patients’ complaints and special requests.
- Makes recommendations to improve service and ensure more efficient operation.
- Coordinates work activities among departments
- Ensure that all protocols are being followed as per Quality Management System of the hospital.
- Maintain and/or ensure maintenance of client records related to invoicing and bill payment
- Review work of billing staff to ensure accuracy, resolving inconsistencies as needed
- Create and provide a prioritized list of clients to be invoiced to team members
- Locate, or assist in the location of, hard-to-reach clients
- Provide customer support to customers with disputes or inquiries concerning invoices or billing process
- Oversee the billing process and ensure accurate and timely invoicing of clients
- Manage Billing team and provide leadership and support as needed
- Develop and maintain billing policies and procedures to ensure compliance with regulatory requirements
- Identify opportunities to improve billing efficiency and accuracy and implement strategies to achieve these goals
- Review and analyse billing data to identify trends and areas for improvement
- Collaborate with other departments, such as finance and customer service, to ensure smooth and efficient billing operations
- Respond to billing inquiries and resolve billing issues as needed
- Prepare and present billing reports to senior management
- To Maintain Duty roster, attendance leave absenteeism of the IP Billing staff and report to HR department regularly.
- To ensure the OPD billing wear the dress code and they abide by grooming standards as per policy.
- To provide soft skill training to all IP Billing staff regularly and monitor the improvement.

Pay: ₹25,000.00 - ₹35,000.00 per month

Schedule:

- Day shift

**Experience**:

- IP Billing: 4 years (preferred)

**Location**:

- Bengaluru, Karnataka (preferred)

Work Location: In person