Operations Support Officer

1 week ago

Bengaluru Karnataka, India ANZ Banking Group Full time

**Req ID**: 103860
**Department**: AR Customer Services Ops Customer Lending Retail
**Division**: Australia Retail
**Location**: Bengaluru
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
This role is responsible for creating release reference and Settlement Instructions for Releases and rendering the best outcome to the customer. In-depth understanding of Releases process in detail is one of the key criteria for this role.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
**Role Type**: Permanent
**Role Location**: Bengaluru
**Work Hours**: 8.5Hours/Day, Monday to Friday, Rotational Shift as per the business requirement
What will your day look like?
**As Operations Support Officer, you will**:
Process items/events with timeliness and accuracy.
Meet or exceed productivity standards.
Handle queries from ANZ customers & staff.
Provide continuing liaison with customers/Brokers/Solicitors through to final resolution.
Exercise thorough credit worthiness assessment and sound decision-making
Effectively communicate all credit decisions.
Achieves progression to appropriate skill levels within agreed timeframes
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Be a team player
Problem Solver
Customer Focus
Planning and Coordinating
Result Orientation
Strong ability to guide employees toward goal achievement through teamwork/collaboration, motivation and development skills including the ability to act as a role model within the organisation
Efficient use of resources and turnaround times for key deliverables
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong.
We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.
Job Posting End Date
22/10/2025, 11.59pm, (IST)

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