Enterprise Data Communication Associate

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. The company has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G plc’s ambition to be the best loved and most successful savings and investments company in the world.

Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities.

**Job Description**:
Job Title

Enterprise Data Communication Associate

Grade

2B

Level

Experienced Colleague

Job Function

Digital Transformation

Job Sub Function

BI & Insights

Reports to

Sr. Manager/Manager - Data & Analytics

Location

Mumbai

'Business Area

M&G Global Services

Overall Job Purpose

Working with M&G Plc means becoming part of a brand with a global reputation and our purpose is to help people manage and grow their savings and investments, responsibly.

At M&G plc we are focused on delivering outstanding service for our customers and clients while having the ambition to significantly grow our business.

M&G plc is a firm built on a rich and long history and with a commitment to an innovative future centred on the needs of customers and clients. There is a genuine opportunity to drive competitive advantage with value creation through the formation of this new organisation.

This role is for an Enterprise Data Communication Associate.

This is a role within the Enterprise Data Team (EDT) focused on enabling colleagues to unlock the potential of data for M&G plc. and realise tangible value. As an Enterprise Data Communication Associate, you will provide a critical support function for embedding a positive data driven culture across the organisation which encourages advocacy and literacy, helping the Enterprise Data Team build partnerships across business lines and educate and inspire teams to become data-driven decision makers.

Accountabilities/Responsibilities
- Drive the implementation of the Enterprise Data Communication Strategy/plan.
- Deliver against the EDT Communications Plan through leveraging M&G communication channels to deliver clear, consistent and tailored communications.
- Support production of content for various levels of stakeholders/key audience groups e.g. Executive Committee, All Colleagues, Data Role Holders, Data Communities.
- Act as a champion of data and identify areas of the business where additional support is required to assist them developing their skills.
- Define KPI’s to track and monitor progress/success of the communication strategy.
- Partner with internal communications, engagement and branding teams to ensure adherence to requirements and guidelines.
- Work with external teams to support with the creation of material related to and delivery of training, events and campaigns.
- Build and maintain relationships with key stakeholders ensuring that the function delivers a quality service.
- Assess and refine communication approaches based on feedback and behavioural change, running pilots which can be scaled to achieve desired outcomes.
- Drive campaigns which will support the adoption of Enterprise Data Technology/tools and processes.
- Produce the creative design required to support Enterprise Data Artefacts and processes e.g. wireframes, graphics, user interface designs, show and tells.
- Support the creation and management of communities across Data Delivery, Management, Governance, Architecture and Exploitation, ensuring alignment with the EDT objectives and vision.
- Support with the creation and maintenance of Data Management material so colleagues are aware of their responsibilities whilst producing, consuming and distributing data e.g. handbooks, e-learning, animation videos.
- Manage and maintain the knowledge repository and communications on the EDT Portal.

Key Stakeholder Management

Internal
- M&G Plc.
- M&G Global Services

External
- Partner(s)/Vendor(s)

Knowledge, Skills, Experience & Educational Qualification

Knowledge & Skills:

- Proven track record in writing and delivering communications to a range of audiences in order to drive cultural change.
- Creative and graphic design experience across animation, videography, infographics etc.
- Experience and/or knowledge of using proven behavioural change design and techniques driven from fields such as behavioural science, psychology and organisational change management.
- Ability to engage groups of people, create trust and communicate the messages required to generate traction for