Servicenow Reporting 4 to 6 Years Bengaluru

1 week ago

Bengaluru, India Capgemini Full time

Responsible for creating ServiceNow dashboards, reports on key metrics, SLA Performance for service delivery (Incident, Problem, Change, Availability, Service requests and Service level Management )
- Responsible for analyzing data from multiple sources, producing trends, identifying area of improvement, and tracking actions to closure
- Responsible for identifying improvement to reporting quality, methods, and formats for increased business benefit by increasing quality and reducing cost of service delivery

**Primary Skills**:

- 5-8 years working experience in Service Management (SLA’s, Service Level Management and Service Reporting)
- Proficient in using Metrics to measure, analyze and model service delivery and drive continuous improvement to improve Service delivery.
- 5 years experience in designing Service Delivery Dashboards, Service KPIs, performance analytics, ServiceNow reporting and ServiceNow administration experience
- Derive actions/initiatives by monitoring service delivery performance trend through Metrics/dashboard to drive efficiency
- Strong scripting skills with understanding of Service Now data model

**Secondary Skills**:

- Good understanding of ITIL Processes
- Prior knowledge of End user services domain
- Knowledge of Six Sigma methodology, CSI framework
- ITIL Certification is an added advantage

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