IT Support Associate, Customer Experience and

2 weeks ago

Bengaluru Karnataka, India ASSPL - Karnataka Full time

Bachelor's degree in computer science or equivalent
- 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- 1+ years of IT Support experience in a production environment
- Experience in PC troubleshooting, deployment, and support
- Excellent verbal and written communication skills

Amazon is seeking a hardworking and adaptable applicant to support a project that provides key insight to our strategic planners and decision makers. We are looking for someone that will embrace the challenge of problem solving and enjoys working with people.

**Mentorship & Career Growth**: We are dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth. You will work on projects and tasks that will develop your skills and enable you to take on increasingly complex tasks.

**Inclusive Team Culture**: Our team is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We’re looking for a new teammate who is enthusiastic, empathetic, curious, motivated, reliable, and able to work effectively with a diverse team of peers; someone who will help us amplify the positive & inclusive team culture we’ve been building.

Key job responsibilities
Windows/Linux OS deployment and support
Perform system and operational tasks for disparate cloud environments
Execute change management and maintenance tasks
Troubleshoot and resolve technical issues, and respond to emergent IT events
Perform software and hardware configuration, provision laptops, install programs, and manage virtual desktops
Respond to technical failures and requests, per on-call schedule

About the team
Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products ,services, ideas, and various ways of leveraging data to influence product and service offerings for almost every business at Amazon - for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers).

Our approach is based on determining the customer needs, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team, made up of a diverse set of profiles, skills, and backgrounds - including: Product Managers, Software Developers, Computer Vision experts, Solution Architects, Data Scientists, Business Intelligence Engineers, Business Analysts, Risk Managers, and more.

Bangalore, KA, IND
- AWS, Azure, or Google Cloud experience
- Windows 10, Windows Server 2016/2019, and Linux experience
- Advanced networking and connectivity troubleshooting skills
- CompTIA A+, CompTIA Network+ certification

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