Membership Coordinator

**Membership Coordinator -**
**Monitoring**

**Starting Date**: As soon as possible
**Contract type**: Permanent, Full-time
**Contract Duration**:Open-ended***
**Salary**:INR 19,88,500 per annum (Commensurate with relevant experience and skills)
**Location**: New Delhi, India
**Application closing date**: 20 October 2024

**About the Job**
Better Cotton is recruiting a Membership Coordinator for member monitoring based in India. Better
Cotton is continuously working on improving its member monitoring efforts and in the last year
introduced a revised Member Code of Practice and a revised Member Monitoring Protocol.
This role will support the Membership Manager in ensuring the timely completion of member
monitoring activities in compliance with our Member Monitoring Protocol liaising with members and
other internal stakeholders. This role will be instrumental in continuing the work and further
developing and consolidating the monitoring tools and processes.

This position comes with growth opportunity for a skilled professional wanting to consolidate
previous successful commercial experience in due diligence, sustainability and/or CSR, to work
across a more sustainable commodity as it transforms the sector. It is suitable for a self-motivated,
positive, dynamic, and quality-oriented individual able to take ownership of our membership risk
assessment activities to ensure the integrity of our membership association.

This role reports to the Membership Manager, responsible for Member Monitoring and
Administration in the global Membership and Supply Chain Team.

**Your role and Responsibilities**
We are seeking a motivated Membership Coordinator to join our Team. In this role, you will be
responsible for;***

**Application Process Due Diligence**:
are properly screened and investigate any potential integrity issues.

Membership Manager.

1 Membership Coordinator - September 202

**On-going Member Monitoring**:

- Conduct desktop research about members that could be in breach of the Member Code of

Practice.
- Assess Code of Practice compliance and recommend actions to be taken in line with the

Member Monitoring Protocol. Compile and present information to the Membership Manager
and senior management for decision making in line with the Member Monitoring Protocol.
- Follow the resolution procedure where applicable, liaising with the member and internal

stakeholders including, if applicable, the complaints management team.
- Ensure all monitoring activities are recorded accurately and timely for regular reporting to

senior management.
- Prepare periodical quantitative and/or qualitative reports of member monitoring activities,

risks identified and any associated action.
**Complaints Resolution**:

- Support the complaints resolution process as directed by the Membership Manager, liaising

as required with the complaints management team.
- Support the analysis of member complaints received and where applicable propose

improvements to our monitoring processes.
**Member Self-Assessment Coordination and Reporting**:

- Work with the Membership Manager to develop the annual Member self-assessment plan.
- Coordinate the Member self-assessment survey according to the agreed plan, highlighting
- issues or risks as they occur and driving for 100% response from members.
- Collect and review member self-assessment survey data, ensuring all members have
- responded and fully completed the survey.
- Ensure member records are maintained up to date in the CRM system.
- Compile the results for an aggregated analysis and further risk assessment.

**Code of Practice and Terms of Membership**:

- Coordinate the periodical sign-off of the Code of Practice by our members, ensuring 100%

sign-off Code of Practice.
- Contribute to the review of the Code of Practice and other membership documentation.

**Due Diligence External Schemes**:

- Keep abreast of external compliance organisations and prepare summaries of trends and key

information for the Membership Manager.
- Keep abreast of how other similar membership associations conduct member monitoring and

as appropriate suggest changes to Better Cotton monitoring and due diligence practices.
**Process Management**:

- Support the Membership Manager in ensuring all monitoring processes are fully documented,

in creating and delivering training of the process and related tools for all internal stakeholders.
- Ensure that all monitoring processes are adhered to by staff.
- Ensure all due diligence processes are effective - and efficient - by identifying areas for

process improvements and making recommendations to the Membership Manager; work with

2 Membership Coordinator - September 202

all stakeholders to implement the changes and ensure they are reflected in the process
documentation.
- Suggest recommendations to make the process documentation as efficient as possible.

**CRM Tools and Other Tools**:

- Ensure all monitoring data is recorded on CRM systems timely and accurately