Customer Care Associate

3 days ago

Mohali Punjab, India Infospire IT Solutions Private Limited Full time

**Shift Timing**:
Rotational Night Shifts - 9 hours between **6:00 PM and 6:00 AM**

**Requirements**:

- Strong verbal communication skills in English
- Basic computer proficiency (typing, CRM handling, and data entry)
- Polite, patient, and customer-centric attitude
- Ability to thrive in a dynamic and fast-paced work environment

**Key Responsibilities**:

- Respond to incoming customer calls related to queries, complaints, or service requests
- Deliver timely and accurate resolutions to customer issues
- Ensure high levels of customer satisfaction through effective communication and problem-solving
- Escalate complex or unresolved issues to the appropriate team or supervisor

**Perks**:
5 Days Working
Cab/Bus Facility Available

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹25,000.00 - ₹38,000.00 per month

**Benefits**:

- Health insurance
- Life insurance
- Provident Fund

Schedule:

- Night shift
- Rotational shift

Supplemental Pay:

- Overtime pay

Application Question(s):

- Comfortable working in Rotational Night Shift
- any 9 hrs b/w (6 PM to 6 AM)?

Work Location: In person

Application Deadline: 05/08/2025
Expected Start Date: 06/08/2025

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