Service Co-ordinator

2 days ago

New Delhi, India PDM HR Services Private Limited Full time

We are looking for a meticulous, detail-oriented service coordinator to evaluate the needs of our customers, make recommendations for new services, and suggest improvements to existing services. The service coordinator's responsibilities include advocating for the client's care, explaining the available options, helping to plan services, and keeping records of the services offered.

**Responsibilities**:

- Assessing the service needs of clients and linking them to the appropriate resources and providers.
- Facilitating programs and services, job training, and transportation.
- Developing a resource directory of local social service agencies and providers for easy access.
- Advocating for adequate, timely, and cost-effective services and responding to any issues that occur during the delivery of services.
- Scheduling appointments for clients, answering phones and tracking clients' service records.
- Monitoring the services being provided and staying up to date on any services being introduced or discontinued.
- Evaluating the quality of all services and identifying areas that need improvements.
- Following up with clients regularly to assess and ensure their satisfaction.
- Responding to complaints and resolving issues or matching clients with better services.

**Requirements**:

- Bachelor's degree
- Strong work ethic and service skills.
- Excellent communication and interpersonal skills.
- Staying up to date with services, policies, and regulations.
- Strong record-keeping and analytical skills.

**Salary**: ₹350,000.00 - ₹420,000.00 per year

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Speak with the employer**
+91 +918368358776

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