Floor Co-ordinator

**Job description**

**Job Title: Floor Coordinator / Operation**

**Job Location**: Eye Mantra Hospital, Ghaziabad
**Reports To**: Hospital Director / Senior Management

**About Eye Mantra Hospital**:
Eye Mantra is one of the leading multi-specialty eye care centers, committed to providing world-class services with cutting-edge technology in ophthalmology. With a patient-centric approach and expert medical professionals, Eye Mantra is dedicated to delivering high-quality eye care in a comfortable and compassionate environment.

**Position Summary**:
**Key Responsibilities**:

- **Operations Management**:

- Oversee the daily operations of the Eye Center, ensuring seamless patient flow from registration to discharge.
- Manage scheduling of patient appointments, eye tests, consultations, and surgeries, ensuring mínimal waiting times and optimum service delivery.
- Supervise and ensure that all processes are running according to established protocols.
- **Staff Supervision and Coordination**:

- Lead, manage, and motivate a team of healthcare professionals, including optometrists, ophthalmologists, nursing staff, and administrative staff.
- Conduct staff training programs, monitor staff performance, and conduct evaluations to maintain high standards of patient care and service delivery.
- Ensure a collaborative and positive work environment for all team members.
- **Patient Care and Satisfaction**:

- Ensure a patient-first approach by maintaining high standards of care and service.
- Address patient complaints, concerns, and feedback in a timely and empathetic manner.
- Ensure that patient records are accurately maintained and all documentation complies with regulatory standards.
- **Quality Assurance and Compliance**:

- Monitor adherence to quality standards, infection control practices, and safety protocols to ensure a safe and clean environment for patients and staff.
- Ensure compliance with healthcare regulations, including maintaining standards for medical equipment and patient privacy.
- Implement best practices to enhance patient care quality and operational efficiency.
- **Financial and Resource Management**:

- Oversee the financial operations of the center, including billing, insurance claims, and collections.
- Manage inventory levels for medical supplies and equipment, ensuring the center is adequately stocked and operational.
- Control costs while maintaining quality care and managing budgets.
- **Team Leadership and Communication**:

- Foster open communication between various teams, including doctors, nurses, and administrative staff, to ensure smooth operations.
- Maintain a positive work culture, offering feedback and addressing team issues effectively.
- Ensure proper coordination between departments for smooth delivery of services.
- **Marketing and Outreach**:

- Assist in patient retention strategies and promote the hospital’s services through local outreach and marketing efforts.
- Build and maintain relationships with referring doctors, medical professionals, and the community to expand patient base.
- **Reporting**:

- Provide regular reports to senior management on operational performance, patient satisfaction, staff performance, and financial metrics.
- Suggest improvements to improve efficiency, patient experience, and staff performance.

**Skills and Qualifications**:

- **Experience**:

- Minimum 3-5 years of experience in healthcare administration, hospital management, or related fields, preferably in an eye care or medical setting.
- Proven track record of managing day-to-day operations in a healthcare or hospital environment.
- **Education**:

- Bachelor’s degree in Healthcare Management, Hospital Administration, or related field (Master’s degree preferred).
- Additional certifications in healthcare management (e.g., CPMM, CHA) would be a plus.
- **Skills**:

- Strong leadership, organizational, and interpersonal skills.
- Excellent communication and problem-solving abilities.
- Experience with managing healthcare teams and optimizing operational efficiency.
- Knowledge of patient management systems, medical records software, and office tools (e.g., MS Office).
- Familiarity with healthcare regulations and compliance standards.
- **Personal Attributes**:

- Strong customer service orientation and a patient-centric approach.
- Ability to multitask, manage pressure, and work in a fast-paced environment.
- Empathetic and solution-oriented mindset to manage patient concerns and complaints effectively.

Whatsapp - 7065147657

Pay: ₹20,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹40,000.00 per month

**Experience**:

- total work: 1 year (preferred)

Work Location: In person