Cloud Solution Architecture

**Cloud Solution Architecture**:
Bangalore, Karnataka, India

Date posted

**Jul 28, 2025**
- Job number

**1839962**
- Work site

**Up to 50% work from home**
- Travel

**50-75**%**
- Role type

**Individual Contributor**
- Profession

**Customer Success**
- Discipline

**Cloud Solution Architecture**
- Employment type

**Full-Time**

**Overview**:

- With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.

We are looking for a highly motivated and passionate Cloud Solution Architect (CSA) focusing on Azure Infrastructure Innovation to join the Customer Success Team. As part of this role. you will be responsible
- for technical Customer engagements, working with the most challenging and exciting projects within
- Microsoft Azure customer base. This customer-facing position is a hands-on technical role spanning
- across design, build, and operations with a focus on issue. The role requires coaching team members to focus on customer experience through efficient delivery, driving adherence to Microsoft standards and recommended practices, and providing a holistic perspective of customer challenges and competitor architectures. The role is within the CSA Global Delivery team. It is a centralized group consisting of both full-time employees (FTEs) and Vendor CSAs dedicated to enhancing the customer's experience with Microsoft as they transition to hybrid/public cloud solutions.

This role is flexible in that you can work up to 50% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

**Qualifications**:

- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years'' experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master''s Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years'' experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting
- Broad knowledge of on-premises Microsoft products with deep understanding of Azure HCI /Hyper-V. Other technologies touched are Azure IAAS/Entra ID/Azure arc/Azure monitor /Azure update manager / Windows Server and Networking.
- Technical experience with hybrid infrastructures, including cloud architecture designs, and technology management.
- 5+ years’ experience in systems development, network operations, software support, IT consulting
- Self-reliant and strong team player, working in a fast-paced environment where technology and customers' requirements can change regularly
- Core skills
- Azure Stack HCI/Azure Local
- Azure Arc,Azure Automation
- Azure workbook, Azure log analytics, Azure monitor, Azure patch management, Azure well architected framework, Azure AD (Entra), Azure PAAS, Azure IAAS, Azure Backup, Azure storage Azure Stack HCI/Azure Monitor /SCVMM/Azure Arc/Hyper V

**Responsibilities**:

- Customer Centricity
- Gathers customer/partner insights (e.g., feedback around technical preferences, environments, business needs, competitive landscape), and maps architecture and digital transformation solutions to customer/partner business outcomes. Acts as the voice of the customer (VOC)/partner by driving new feedback, insights, and resources across internal teams to add and prioritize. Represents the customer/partner to internal teams (e.g., Engineering) to shape products and services by providing insights across the territory. Advocates for the customer/partner at all opportunities and shares customer success stories with the wider internal team.
- Guides other team members to focus on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience. Supports definition of customer/partner conditions of success. Anticipates customer