Customer Success Expert

2 weeks ago

Dehra Dun, India Sunfox Technologies private limited Full time

Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams

**Requirements**:

- Excellent communication and writing and problem-solving skills
- Patience when handling tough cases

**Job Types**: Full-time, Internship

**Salary**: ₹12,000.00 - ₹20,000.00 per month

**Salary**: ₹250,000.00 - ₹300,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement

Schedule:

- Day shift

**Education**:

- Diploma (preferred)

**Language**:

- English, Hindi (preferred)

Work Location: On the road

**Speak with the employer**

+91 8650035556

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