Customer Service Associate

7 days ago

Gurugram Haryana, India Aspire Technologies Full time

ROLE
As a Customer Delight team member you will be maximizing the sustainable value for our customers
and in turn our organization through long-term customer success strategies. You will be working with
a targeted list of our strategic customers and be accountable for ensuring they are successfully
adopted and realize value from all our products. You will be accountable for customer retention,
satisfaction and expansion of your customer portfolio.

RESPONSIBILITIES
 Listening to our B2B Customer’s concerns and handling product related complaints or queries
on TAT basis.
 Contribute ideas to resolve customer problems to improve productivity.
 Maintain and update customer documentation as needed.
 Handle customer complaints, provide appropriate solutions and alternatives within the time
limits; follow up to ensure resolution.
 Actively listen to the concerns with a Solution Oriented approach.
 Manage transactions over CRM.

KEY REQUIREMENTS
 Must have 6 months - 3 years of experience required in any Customer Support Process or
Role i.e. preferably from a Technical Process or IT company.
 Smart Freshers good with Communication skills can apply.
 Active Listener.
 Must be proficient in any of the above mentioned languages along with English.
 TAT oriented approach.
 Good working knowledge with Microsoft Excel or Microsoft Suite.
 Excellent communication and interpersonal skills.

**Job Types**: Full-time, Fresher

**Salary**: ₹200,000.00 - ₹250,000.00 per year

Schedule:

- Rotational shift

Ability to commute/relocate:

- Gurugram, Gurugram, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- total work (preferred)
- Customer support (required)
- Customer service (required)

**Language**:

- English (preferred)
- Hindi (preferred)

**Speak with the employer**
+91 7204990635

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