Bpo Voice Process Executive

2 days ago

Viman Nagar Pune Maharashtra, India ideal crew technology Full time

Title:

- BPO Voice Process Executive

Location:

- Viman Nagar, Pune.

Experience:

- 6 Month - 3 Years in Voice Process

Job Description:

- **Handling inbound and outbound calls**: Responding to customer calls, addressing their needs, and providing information.
- **Problem-solving and issue resolution**: Identifying and resolving customer issues, escalating complex problems when necessary.
- **Providing customer support**: Assisting customers with inquiries about products, services, or company policies.
- **Maintaining records**: Documenting customer interactions and updating relevant information.
- **Achieving performance targets**: Meeting or exceeding call handling and resolution time targets.
- **Following company procedures**: Adhering to established protocols and guidelines.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

**Experience**:

- Voice/Calling Process: 1 year (required)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9970086279

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