Floor Worker

**Floor Worker:

- **

**Full Job Description:

- **
- Assist patients with problems associated with hospital registration and admission
- Provide patients and families with information on hospital services, procedures and protocols
- Interview patients or families to determine nature of care needed and direct them to the concerned healthcare providers
- Respond to patient inquiries regarding physicians and services
- Compile financial data and perform financial analysis assessments of uninsured patients
- Provide support by establishing payment arrangements for uninsured or under insured patients.
- Create and maintain liaison with insurance companies to inquire about payable or paid claims.
- Analyse and inter Floor Manager patient account data and facilitate payments
- Post patient demographic and financial entries into Floor Manager defined hospital database
- consultation with staff, physicians and management
- Schedule meetings with patients or family members and ensure that corresponding physician or hospital staff’s availability
- Facilitation, mediation and conflict resolution of patient and family concerns
- Reporting of patient relations processes and outcomes (metrics, trends, etc)
- Coaching staff and physicians on communication styles and stakeholder perspectives, mediation, conflict resolution
- Educating patients/families, visitors on current policies, protocols, rights and responsibilities
- Advising on quality improvement opportunities and system changes.
- coordination of patient and family feedback
- Respond to patients’ complaints regarding hospital services and ensure that concerns are handled properly
- Provide feedback to patients and families regarding their concerns and complaints
- Ensure that all concerns and complaints are directed to the concerned personnel with a hospital
- Perform crisis intervention duties with a view to facilitate resolutions
- Effect change within the hospital system to ensure that patient experience is enhanced

**Salary**: ₹8,086.00 - ₹10,817.91 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Jalandhar, Punjab: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work (preferred)

**Speak with the employer**
+91 9478697038