Manangement Trainee
1 week ago
Ecozen is a technology company, and through our solutions, we are building a smart and sustainable future. We believe technology and innovations have the power to bring change and we look to harness this power to build solutions that deliver impact to our customers, our people, and our planet.
Our products have revolutionized the irrigation and cold chain industries, with path-breaking innovations in predictive analytics, motor controls, energy storage, AI & IoT modules, and food tech. Our technological innovations are now set to disrupt the EV, financial services, and asset management industries as well.
We bring these innovations to market fast. How are we so fast? We actively collaborate and trust each other. We listen to our customers and learn fast and unlearn even faster. We predict (create) the future. And most importantly we empower our people with the ability to decide
Requirements:
Education**:Graduation Mandatory**
Language**:English,Hindi,Marathi**
Proficiency**:MS Excel/Word/Powerpoint**
Location**:Pune**
Gender**:Female/Male**
**Manage large amounts of incoming phone calls.**
Engage existing leads (Prospect Customer / Prospect Dealers)
Understanding the products and services provided by the company.
Supporting the customer through a web /android based ticketing
system and phone calls.
Resolving customer complaints and queries.
Providing detailed information to customers.
Maintaining records of each phone call for future reference.
Offering exceptional customer service and satisfaction.
Following up with customers for any further information.
Taking feedback from the customers.
Negotiating the terms and conditions with the customer.
Contributing the work to the company’s knowledge base.
Maintaining a healthy relationship with the clients.
