Operations Executive

2 weeks ago

Noida, India Astitva HR Solutions Full time

Key Responsibility Areas Detailed Job Description

Driver's Support

▪ Inbound - Answering all the queries and concerns of the delivery associates and acting as a point of contact for any rider related issues and escalating to the concerned department. ▪ Outbound - Calling, coordinating, and guiding delivery associates and taking necessary measures to avoid customer dissatisfaction or delays in deliveries caused due to controlled/uncontrolled circumstances.

Operational Support ▪

Managing the entire process from order generation till order delivery through In-house tracking software. ▪

Taking regular feedback from the team leaders about the delivery associates in their allocated zones.

▪ Ensuring the timely delivery of all orders by tracking every single order.

Reporting

▪ Sharing rider’s performance on daily basis and monitoring low performers for achieving excellence.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹35,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Fixed shift

Ability to commute/relocate:

- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Operations: 1 year (preferred)
- total work: 1 year (preferred)

**Speak with the employer**
+91 7800767778

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