Telecounselor

2 weeks ago

New City Light Town Surat Gujarat, India Swad Cooking Institute Full time

**Key Responsibilities**:

- Make outbound and receive inbound calls to provide counseling on our course.
- Understand the needs of callers and offer appropriate guidance or solutions.
- Maintain accurate records of interactions and follow up with prospects as needed.
- Provide detailed information about programs, admissions, or services and address concerns.
- Build strong relationships with potential clients/students/customers to encourage engagement.
- Work towards achieving targets related to enrollments, consultations, or service sign-ups.
- Collaborate with other team members to ensure a seamless experience for callers.

**Requirements**:

- Proven experience in telecalling, counseling, or customer service.
- Strong verbal communication and active listening skills.
- Ability to handle sensitive conversations with empathy and professionalism.
- Goal-oriented with a positive attitude.
- Fluency in English,Gujrati,Hindi[required].

**Benefits**:

- Friendly work environment.
- Career growth opportunities.
- Training and development programs.

Pay: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Supplemental Pay:

- Overtime pay

Work Location: In person

Expected Start Date: 02/03/2025

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