Partner Success Executive for SAP S/4 Hana

**We help the world run better**

**Summary**
Our ecosystem partners are critical to the success of our customers. With over 21,000 partners worldwide, most SAP implementations and an increasing number of sales deals are driven by our partners. Customer Success - defined as successful adoption of SAP solutions leading to the realization of expected business value - requires proactively orchestrating the customer journey end-to-end. To achieve scale, we strive to create a strong customer success collaboration with our partners to orchestrate and deliver sustainable customer value.
We are looking for a Specialized Partner Success Executive (S-PSE) for S4/RISE. This is a hands-on, partner focused role within the Partner Post-Sales Hub. You will be the single point of contact for a set of assigned S4/RISE partners in APJ. As a S-PSE you will work in a global team with other PSEs supporting partners driving customer success within a geographic region. You will be working with relevant stakeholders across the organization (support, local product experts, sales) to support your assigned partners on post-sales related topics and challenges along (L)ACE.

**The Role**

The Specialized Partner Success Executive is working with partners to ensure that a sustainable Customer Success practice is established that will drive cloud subscription adoption, renewals, and the expansion of SAPs footprint. In this role you will gain insight into the partners post-sales customer engagement processes and confirmation of Partner CEE resource(s) responsible for driving customer success.

Key responsibilities of this role are:

- Providing best-practice guidance and support on SAP’s Post Sales engagement methodology and processes for S4/RISE (e.g., how to escalate an incident, how to safeguard renewal, how to address overconsumption / license compliance etc.).
- Supporting assigned partners on contractual topics (e.g., license amendments, partner switches, terminations etc.) and maintaining a rolling five-quarter renewal forecast - prioritizing possible renewals at risk
- Collecting feedback from partners to continuously improve processes and tools
- Work hand in hand with regional partner-facing teams to align on responsibilities
- In addition to your engagement with your assigned S4/RISE partners, you will support your Partner Success Executives (PSEs) in the team with your S4/RISE knowhow on specific post-sales topics and challenges

Your objectives will help maximize the value that partner’s customers receive through adoption and use of our cloud solution(s) and will ensure that our indirect customers deploy and use all their entitled subscription software.

**Role Requirements**
- The individual we are looking for has well-founded experience in partner engagements processes
- preferably in cloud environments.
- Minimum of 8+ years professional experience
- Distinct solution experience for S4/RISE, preferably gained within customer or partner facing role
- Excellent network into the S4/RISE organization (product management, development, support)
- Partner Edge Ecosystem knowledge and experience is an asset
- Accustomed to working in an international / global virtual matrix organization, cross board areas
- Ability to withstand pressure resulting from challenging situations and demanding partners

CSPartnerT3

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 337315 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid