Telecaller

1 day ago

Mira Road Mumbai Maharashtra, India Lockene Inc Full time

**Key Responsibilities**:

- Handle inbound and outbound calls to international clients, addressing their queries, concerns, and requirements effectively.
- Develop and maintain strong relationships with international clients to ensure a high level of satisfaction and retention.
- Provide accurate information about products/services, promotions, and company policies.
- Ensure smooth communication by clearly explaining details and resolving issues quickly.
- Assist clients with troubleshooting, orders, bookings, and product-related inquiries.
- Document client interactions and maintain accurate records in the CRM system.
- Coordinate with internal teams (sales, support, etc.) to resolve client issues promptly.
- Meet or exceed set targets for call handling, customer satisfaction, and lead generation.
- Adapt communication style to different cultures, ensuring respect and professionalism in every interaction.

**Skills & Qualifications**:

- Proven experience as a Telecaller, Customer Service Executive, or similar role, especially with international clients.
- Excellent verbal and written communication skills in [insert language(s)].
- Strong understanding of international business practices and client expectations.
- Ability to communicate clearly, politely, and professionally with clients from diverse cultural backgrounds.
- Excellent listening skills and the ability to understand client needs quickly.
- Ability to handle multiple tasks and priorities in a fast-paced environment.
- Familiarity with CRM systems and call center technology.

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Paid sick time

Schedule:

- Day shift

Supplemental Pay:

- Overtime pay
- Performance bonus

**Experience**:

- B2B: 2 years (preferred)

**Language**:

- English (preferred)

Work Location: In person

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