Customer Support Executive

1 day ago

Sudama Nagar Indore Madhya Pradesh, India THE BASICS DIGITAL SOLUTIONS PVT. LTD Full time

Job Summary:
We are seeking a dedicated Customer Support Executive to join our team. In this role, you will be responsible for providing exceptional support to our customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. Your goal is to enhance customer satisfaction and loyalty through effective communication and problem-solving skills.

Key Responsibilities:

- Respond to inquiries regarding products, services, and account issues promptly and professionally.
- Troubleshoot and resolve customer issues effectively, documenting all interactions accurately.
- Maintain a thorough understanding of our products and services to provide accurate information.
- Follow up with customers to ensure their concerns are fully addressed.
- Collaborate with team members and other departments to improve processes and enhance customer experience.

**Requirements**:
1. Proficiency in English.

2. Excellent Knowledge of MS Office.

3. Hands-on experience with CRM software is a plus.

4. Understanding of marketing and negotiating techniques.

5. Fast learner and passion for sales.

6. Self motivated with a result driven approach.

7. Aptitude in delivering attractive presentations.

8. Bachelor's Degree.

9. Proven experience as a sales executive or relevant role.

Pay: ₹15,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Provident Fund

Work Location: In person

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