
Tele Caller Executive
2 weeks ago
As a **Telecaller cum Receptionist**, you will be the face and voice of our spa. You’ll handle inbound and outbound calls, manage front desk responsibilities, and ensure every guest receives a warm welcome and prompt assistance.
**Key Responsibilities**
- Handle incoming calls and provide information about spa services, offers, and bookings.
- Schedule and confirm appointments efficiently using spa software or manual logs.
- Welcome clients at the front desk, check them in, and guide them through the spa experience.
- Maintain client records and ensure confidentiality of personal data.
- Follow up with clients post-service for feedback and future bookings.
- Manage billing, cash handling, and maintain front desk cleanliness.
- Promote current spa offers and wellness packages over the phone and in person.
- Coordinate with therapists to ensure smooth service flow.
**Requirements**:
- Prior experience in the spa, wellness, or hospitality industry preferred.
- Good communication skills in English and local language(s).
- Confident, presentable, and customer-friendly attitude.
- Basic knowledge of MS Office and appointment scheduling tools.
- Ability to multitask and handle pressure during busy hours.
**What We Offer**
- Positive and professional work environment
- Attractive salary + performance incentives
- Training and growth opportunities in the wellness sector
- Staff discounts on spa services
Pay: ₹10,000.00 - ₹18,000.00 per month
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: In person
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