Customer Support

1 week ago

Bengaluru, India Clinikk Healthcare Full time

**1. Job Description**
**Job Summary**

As a Clinikk Healthcare Executive, you will be a trusted go-to resource who helps our subscribers with any issues related to their health or health benefits. You’ll have the opportunity to help subscribers get the right care at the right time.

**Responsibilities and Duties**
- _Engage with subscribers - _Take a holistic approach to subscriber interaction, understanding their needs & provide resolution through relevant communication channels such as Inbound/Outbound calls & Chat
- _Deliver interventions - _Support subscribers to navigate the complex and confusing health care system and help them make smarter medical choices, by connecting with the right clinical resource. Leverage technology & internal resources to help understand the subscriber’s path, actions needed & next step
- _Drive better subscriber_ _outcomes - _Assist with improved financial outcomes by helping subscribers with appropriate health care usage; optimize their benefit packages & third party vendors
- _Delight subscribers - _Create a personalized & memorable experience with Clinikk, build relationships through active listening, honesty & empathy

**Required Experience, Skills and Qualifications**

What we are looking for:

- Language Proficiency in Kannada and Hindi is a must.
- Bachelor’s Degree/Diploma or Experience in Hospitality/Healthcare/Insurance environment
- Ability to thrive in a performance based environment
- Demonstrate high level of personal accountability
- Ability to listen, talk and type all at once through multi-channel communications
- Empathetic critical thinking
- Commitment to quality and continuous improvement
- Comfortable working in a remote based process

**Desired Personal Characteristics**:

- Strong self-management
- Excellent written and verbal communication skills with proven ability to communicate with individuals at various levels within the organization
- Ability to perform well under pressure, adapt to change, and meet deadlines in a fast-paced, dynamic, evolving environment
- Change champion and adapt to change quickly
- Data-driven and fact-based: focused on getting to best answer for clients
- Detail-oriented, inquisitive, problem-solving in nature, Thrive in a team environment. A team player capable of collaborating with individuals throughout the organization.

We find joy and purpose in serving others. Making a difference in our members’ and customers’ lives is what we do. Even when it’s hard, we do the right thing for the right reasons

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹18,000.00 - ₹23,000.00 per month

**Benefits**:

- Commuter assistance
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Ability to commute/relocate:

- Bannerghatta Rd, Opp IIMB, Bengaluru - 560076, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (required)
- Healthcare: 1 year (required)

**Language**:

- Hindi (required)
- Kannada (required)
- English (required)

Shift availability:

- Day Shift (required)

**Speak with the employer**

+91-XXXXXXXXXX

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