L1 - Datacenter Operations

Zybisys is a fast-growing company in IT Technology and Cloud Services space where we are excited about building cutting-edge technologies for our large customers based across the globe.

Our projects are high-level technical in nature; you would have options to explore modern technologies and various tools that we used across our projects. If you are passionate about technology and want to try a different working culture, Zybisys is the right place for you.

**L1 - Datacenter Operations**:
Responsibility
- Assist in setting up and installing servers, switches, routers, and other datacenter equipment according to guidelines.
- Mount servers and devices in racks, connect power and network cables, and ensure everything is organized according to standard practices.
- Track and update records for all datacenter assets, including servers, cables, and peripherals, to keep an accurate inventory.
- Use monitoring tools to check the health status of datacenter hardware, power systems, cooling units, and network devices.
- Monitor environmental factors like temperature, humidity, and airflow, ensuring they stay within prescribed limits to prevent equipment overheating.
- Check power supply systems, UPS units, and backup generators, confirming they are functional and prepared for use in case of power failure.
- Perform initial diagnostics on equipment that shows warning or error signs, such as checking connections, cables, and power.
- Log incidents accurately, recording issue details and steps taken, and communicate with higher-level teams for further action.
- Recognize issues that require advanced expertise and escalate them to L2 or L3 teams as necessary, particularly for network or hardware failures.
- Manage and organize network and power cables, ensuring they are correctly labelled, secured, and arranged for efficient maintenance.
- Assist in connecting devices to the network, verifying the connection status, and troubleshooting basic connectivity issues.
- Maintain patch panels, ensuring network connections are correct and organized for efficient troubleshooting and scalability.
- Perform routine checks on equipment health, storage capacity, and performance, identifying and addressing early warning signs.
- Monitor backup systems and procedures to ensure data is being correctly backed up and stored as per policy.
- Enforce datacenter access protocols, ensuring only authorized personnel enter the facility.
- Record entries and exits of personnel in the datacenter, maintaining an accurate access log for audit and security purposes.
- Report any security concerns, including unauthorized access attempts, equipment tampering, or environmental changes, to relevant security teams.
- Maintain records of datacenter equipment status, incidents, maintenance activities, and changes.
- Provide updates on daily activities, monitoring results, and any incidents that occurred during shifts.
- Update procedural documentation as needed, ensuring instructions for basic troubleshooting, equipment setup, and maintenance tasks are clear and accessible.
- Answer calls, respond to tickets, and assist users with routine questions and requests.
- Educate users on basic IT procedures, such as connecting to the network, using remote access tools, and resetting passwords.
- Document and communicate the steps taken to resolve issues, providing status updates to users.
- Use monitoring tools to track the health of systems and networks, identifying issues before they impact users.
- Gather and review logs from various sources to assist in identifying and resolving incidents.
- Report recurring or unusual issues to L2 teams, providing details to help with further diagnosis.
- Log all support requests into the ticketing system, updating status and recording steps taken to resolve issues.
- Maintain accurate records of issues, resolutions, and any workarounds used to assist with similar issues in the future.
- Refer to the knowledge base for solutions and, if needed, contribute by updating entries with newly resolved issues.
- Perform routine tasks like software updates, virus scans, and hardware checks to ensure equipment is functioning properly.
- Follow standard procedures for data privacy, security policies, and user authentication to maintain compliance.
- Monitor and report inventory levels for IT assets such as peripherals and backup equipment.
- Provide support for remote employees by helping them troubleshoot connectivity and software issues via remote desktop tools.
- Assist remote users with password resets, login issues, and permissions, ensuring they can access necessary resources.
- Guide remote users in connecting to VPNs and accessing shared resources securely.

Requirement
- Tech degree or equivalent (B. Tech/BCA/BE or similar), Graduated after 2022.
- Certification in cloud technologies, networking, or DevOps is an advantage.
- Willingness to work in shifts and provide support during weekends or off-hours as needed.
- Strong pr